CrewChat is an instant messaging feature that allows you to stay directly connected to other crew members you’re working with on set. You can use it to view the crew list organized by department, toggle between multiple productions you’re hired on, create group chats and even call others’ direct phone lines!
On the mobile app, select the clapperboard icon located at the bottom of the screen. To access CrewChat, you must be onboarded onto an active production that is using the feature.
You should get an email from your production office notifying you that said production will be using Impact as the primary form to communicate. This email will also include links to download the Impact App on the Apple App Store and Google Play.
To access CrewChat on the web, select the CrewChat chat at the top-right of the screen.
Once you’ve gained access to CrewChat, you’ll automatically see the production crew list and be able to message anyone on the list! Your crew list will be organized by department, but you can also use the search bar located at the top of the screen to search by name, department and role. If hired onto multiple productions, select the hamburger menu at the top left-corner of the screen to toggle between projects.
When in the department view, select the list icon at the top right-corner of the screen to sort the department by first name, last name or role. You can also tap on a fellow crew member’s icon to view their complete Impact profile.
How To Direct Message Crew
To send an instant direct message, go to the “Messages” tab at the top right-hand side of the screen. To start a new message, select the yellow message bubble at the bottom left-corner of the screen. Begin to type the name, department or role of the crew member in the “To” line. Select their name, and begin typing your message.
Alternatively, you can select the message icon next to a crew member's name.
Creating Group Chats
You have the ability to individually message crew or create group chats. To create a group chat, begin to type the name, department or role of the crew members in the “To” line. Select the names of all the crew members you would like to add to the chat. Once you’ve created your group, you will see their profile icons and the number of members in the chat at the top of your screen.
Feel free to edit the name of your group chat at any time by selecting the group at the top of the screen in the message tab. Select the pencil icon. You will be taken to a window that allows you to “Rename Group Chat.” Edit the group chat name, and hit “Save.” At this time, you are not able to add or remove crew from a group chat.
How To Call Direct Phone Lines
CrewChat allows you to instantly call the direct phone line of other crew members as well! In order to activate the call feature, your phone number must be added to your profile. You can do this by selecting the hamburger menu at the bottom right-corner of the screen, and then selecting the pencil icon at the top-right corner of your profile page to edit your contact information.
To call others, simply click the phone tool next to a crew member’s name. A tab will appear with their contact information allowing you to call directly. As simple as that!
If a crew member has an Impact profile, but they have not yet downloaded the Impact app, don’t fret! That person will still receive your CrewChat DM in the form of an email. Their responses to the email will appear in your CrewChat.
Don’t worry about missing their chat. If you do not respond within about 5-minutes of receiving their CrewChat message, you will receive an email as well! Consider CrewChat your one-stop shop to directly get in contact with other crew you’re actively working with!
And there you have it on CrewChat! If you have any further questions or have a particular concern that was not addressed in this article, please reach out to Impact Support.